Terms and Conditions
-RETURN/EXCHANGE POLICY
Returns
You have 60 days from the original receipt date to return any new, unused items for a refund. If an item has been heavily used or damaged, the product will not be eligible for return or a refund. Before installing any products, verify fitment to ensure that items are not damaged during installation in a vehicle that they don't fit in.
Exchanges
If you need to exchange an item, place a new order for the correct item and return the original using our standard return process, as stated in the previous paragraph. Exchanges are treated as a return; there is no need to wait for the return to be completed before placing a new order. Once we receive your returned product, we will refund your original purchase minus the shipping fee.
Return shipping costs
The customer is responsible for all return shipping costs. There are no exclusions to this policy. For your convenience, a pre-paid return label is available for purchase. A link will be provided in your RMA email. Packages with insufficient postage will be refused. We will email you a return label if we made a mistake.
-WARRANTY
Coverage and duration
VLEDS warrants that it will provide a free replacement for any VLEDS product that fails or proves defective during the warranty period on the vehicle for which it was originally installed. This warranty does not apply to a VLEDS product that has been altered, misused, damaged, installed improperly, or installed on a vehicle for which it was not designed. On commercial/fleet vehicles, all VLEDS products are covered for up to 1/2 of the standard warranty period. Additional conditions may apply to certain part applications; if they do, they are clearly stated on the product page description. This warranty is extended only to the owner of the vehicle on which the VLEDS product was installed, while that person owns the vehicle, and is not transferable.
Remedy and service
Before issuing a warranty replacement, the customer must troubleshoot and diagnose defective components by swapping components from side to side. VLEDS will validate the information provided and the alleged defect. Please go to our warranty page HERE to submit a warranty claim.
If the product fails within 30 days of receipt, you can convert your warranty to store credit for the total value of the product. Outside of 30 days, we will only replace products – no refunds are given unless we do not carry replacement parts.
Warranty replacement parts are shipped via USPS First Class Mail at the expense of VLEDS. If you need your replacement quickly, an upcharge payment link for FedEx 2Day will be provided in your warranty email.
International
Exclusions
VLEDS makes no warranties of merchantability or fitness for a particular use or purpose and no other warranties, representations, or guarantees, whether written or oral, beyond those contained in this warranty. The replacement of the unit is the sole and exclusive remedy for claims of any type (including personal injury) arising from the failure or defective condition of the VLEDS product, from VLEDS negligence or breach of legal duty, or otherwise. VLEDS will not reimburse the vehicle owner for removing or returning the failed or defective unit, installing the replacement unit, replacing any other parts, or for any other expenses, charges, or damages.
Limitation on liability
To the extent allowed by law, VLEDS will have no obligation to the vehicle owner for any incidental or consequential damages arising from the failure or defective condition of the VLEDS product, from VLEDS negligence or breach of legal duty, or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
-SHIPPING
In most cases, we ship the same day. Orders placed after 12 pm PST will be shipped the following business day.
If your order has been shipped to the wrong address, please contact us as soon as you notice any error with your address. In some instances, we can change the address before it gets delivered. A cost is usually associated with doing this, which will be billed to the customer. If a package is returned to us because of a customer's mistake when entering the address, you are responsible for the shipping cost to the updated address.
We highly recommend selecting insurance during the checkout process. For a very small price, your package will be fully insured if lost, damaged, or stolen. If there are any issues, we will ship a new replacement (once a reasonable amount of time is given to deliver your package). If you purchase insurance, we deal with any communication with the shipping company, so you don't have to.
-LIGHTING LAW DISCLAIMER
LED bulbs are street-legal in the USA for Fog Light use only. Not compliant with DOT / FMVSS108 and not street legal in the USA for Headlights. Legal for off-road use in Snowmobile and ATV headlights and off-road racing use only auxiliary or forward lighting. International street legality varies by country. As a consumer, it is your responsibility to check local regulatory laws regarding modifications to your factory lighting. In most applications, our LED headlight products are for off-road use only.
-VEHICLE BULB SEARCH DISCLAIMER
The VLEDS Vehicle Bulb Search should only be used as a guide and is not a guarantee of fitment with any specific application. Check the owner's manual and housing, dimensions, and part number of the factory bulb before purchasing.
Information provided is for US vehicles; Canadian or other international customers should verify with their owner's manual as there may be bulb differences depending on country.
-AGREEMENT
By purchasing from VLEDS, you agree to our terms and conditions.
Updated 8/29/2024 at 1:00 pm PST.
